Refund and Returns Policy

Returns Policy

We offer a 14 Day Money Back Guarantee with no questions asked when you buy online through childensbookillustration.com. However if you buy from one of our gallery sites or at an art fair then you buy the work as seen.

The buyer is liable for the cost of the return shipping to the artist. Please contact hello@childrensbookillustration.com if you have any questions.

Returns

1. If you are not completely satisfied with your art work then please return the work within 14 days of receiving it.
   
2. We will not accept returns for items that have been damaged post-delivery. If this is the case, the item will be returned to the customer at the customer’s expense.
   
3. You must return the goods within 14 days of your receipt of the art work with both art work and all packaging in their original condition, securely wrapped, including our delivery slip and at your risk and cost.
   
4. After our artist has received the art work, we will credit your credit or debit card with the full purchase price of the goods returned.
   
   

If you have lost that information, please email us at hello@childrensbookillustration.com and we will send you a returns form containing a return address. Please print this form and include it with the art work when returning the work. We advise you to opt for a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.

Refunds

We will refund your purchase, subject to delivery costs as stated above, as quickly as possible after we have received and checked the item. Please allow up to 14 days to process refunds.